(03)Services Telegram bot
Telegram bot development
(01) What's included
A bot that knows your business
- (01)
Scenarios designed with you
We write the dialogues together: what the bot asks, what it answers and when it calls a person. You approve the scenario before we start coding it.
- (02)
Integration with the site and CRM
The bot sees products, orders and customers from your system, so it answers to the point instead of in general phrases. The team gets new orders and statuses in a chat.
- (03)
Conversation analytics
You see which questions come up most, where people drop the conversation and how many orders came through the bot. We refine the scenario on that after launch.
(02) Bots we build
Four jobs people bring to us most
The bot works where your customers already are — in Telegram. Here is what it takes on.
Orders
Catalogue, cart and payment right in the chat, and the order lands in the CRM with the customer's contacts.
Team notifications
New orders, payments and the day's analytics in the team chat. That is how The Medicalima's team bot works.
Loyalty
Personal discounts, reminders and repeat purchases. At Tory Store the bot brings customers back with personal discounts.
AI assistant
Answers questions about the range and helps people choose — like at Tory Store, where the assistant helps put a bouquet together. An unusual question goes to a manager, as with bots in PlayCRM.
(03) Builder or custom
When a bot builder is enough, and when you need your own bot
A builder suits mailings and simple menus: it starts fast and costs little. A custom bot is needed when it has to know your products, orders and customers.
A builder is enough if
the bot sends mailings, answers a few routine questions and does not need to touch your site or accounting.
You need your own bot if
it takes orders and payments, pulls prices and stock from the CRM, notifies the team or answers questions about your range. Then the bot is part of your system, not a separate service.
(04) What it costs
From $400 and from 2 weeks
A bot with a scenario, a menu and team notifications starts at $400 and takes from 2 weeks. A bot that takes payments, reads the catalogue from your CRM or answers as an AI assistant is a different budget: after a short discovery you get a fixed estimate by milestone.
(05) How we work
Five steps to launch
- (01)
Leave Request
Press Enter and tell us about the idea in any form — a call, a message or a two-line brief. We reply within one business day.
1 day - (02)
Discuss Goals
We dig into the business: audience, goals, metrics and constraints. You leave with a clear picture of what we are building and why.
2–3 days - (03)
Create the Plan
Scope, milestones and the team are fixed in a transparent roadmap, so you always know what happens next.
3–5 days - (04)
Agree on the Budget
A fixed estimate tied to the milestones. No hidden costs — every change is discussed before it is billed.
1–2 days - (05)
Start the Work
Design, development and launch in short iterations with regular demos. You see progress every week, not at the end.
from 4 weeks
(06) Case studies
Bots in our projects
Tory Store
Flowers and gifts, UAEAn AI assistant in Telegram: helps put a bouquet together, suggests from the range and brings customers back with personal discounts.
The Medicalima
Dermacosmetics, e-commerceA team bot: new orders and sales analytics right in the work chat.
PlayCRM
SaaS for retail and service businessesA no-code bot builder: the bot handles routine questions and hands the chat to a person when needed.
(07) After launch
Support and growth
Launch is not the end. Most of our products we keep running: we watch, fix and develop them.
The format is a monthly package of hours sized to your needs. Terms and response time are fixed in the contract.
- 1 day
Response within a business day
Questions and bugs go to a shared chat; anything critical is fixed first.
- 24/7
Monitoring and backups
Uptime, errors and backups are watched — not noticed when somebody complains.
- 1 backlog
Development by priority
New features are planned together and shipped in iterations, not in one big release a year.
- 1 report
Monthly report
What was done, how many hours it took, what is next — without you having to ask.
(08) Questions
What people ask before they start
How much does a Telegram bot cost?
From $400 for a bot with a scenario and notifications. A bot with payments, a CRM catalogue or an AI assistant costs more: after a short discovery we give a fixed estimate by milestone, and every change is discussed before it is billed.
How long does it take to build a bot?
From 2 weeks for a bot with a few scenarios. A bot with payments and a CRM integration takes longer — the exact date is fixed in the plan.
Can the bot work with our site and CRM?
Yes, that is the main reason to build your own bot. It reads products, prices and orders from your system: at The Medicalima it shows the team new orders and analytics right in the chat, and at Tory Store the assistant suggests from the store's range.
Can the bot answer customers on its own?
Yes. The AI assistant at Tory Store answers questions about the range and helps put a bouquet together. In PlayCRM the bot handles routine questions itself and hands the chat to a person when needed.
Who owns the bot and the code?
You do. The repository, the bot token and every access are on your side from day one. After launch you can develop the bot with us or with any other team.
What happens after launch?
A warranty period for fixes is part of the project. After that — support on a monthly package of hours: monitoring, development, reports.